Borrowing, renewing, reserving

I can't renew my books online

Online renewal works best when you delete cookies and restart the page. Online renewal will not work:  if there is a fine higher then €7,50 or when materials have been renewed more than 5 times. You can also renew your borrowed materials at the selfservice desk in the library, by phone: (070) 445 7882 or by email: bibliotheek@hhs.nl.

I’m not a student or staff member at THUAS; can I still borrow books?

If this is the case, you can become a member of the Library as an external user. The cost for these privileges is €15 a year. More information about this is provided in the Library Regulations. External users cannot make use of the digital library or the computers in the Library.

What do I need in order to borrow items from the library?

Students need a HHs student card to request or borrow items from the library’s collections. Staff and external users need a library pas. Staff can make an online request for a library pass.

I received an e-mail telling me that I have to return my library material, but I’ve already done this.

Send an e-mail to bibliotheek@hhs.nl that provides a clear description of the problem. If you still have the check-out slip or e-mail confirming the check-out, your name can be removed after the fact as the borrower of these books. The only way to do this is to go in person to the location where you checked out the material and present the check-out confirmation.

I received a first reminder by e-mail but I’ve already renewed the item.

All reminders are sent out automatically. In your case, the first reminder was sent before you renewed the item. If in doubt, you can always check the return date for an item at ‘User activities’ in the catalogue. If the lending period isn’t correct here either, you can contact the Library at bibliotheek@hhs.nl or +31 (0)70 445 7882.

I’ve lost my book

Look around at home to see if you might still have the book and ask classmates or colleagues if they might have the book. If necessary, renew the book so you have extra time to look for it.

Once you’re sure that the library material is actually lost, you can send an e-mail requesting a bill giving the replacement value to bibliotheek@hhs.nl.

 

I’m not permitted to take out any material because my name is on the blocked list. How did this happen?

Your name is on the blocked list because of one of the following situations.

  1. Your fine exceeds €7.50.
  2. The return date was longer than 35 days ago.
  3. You have a book that has been reserved and you have not returned it by its return date.
  4. You received an invoice for not returning the loaned library materials on time. This invoice is sent 70 days after the end of the lending period.
What to do if a book is not in its place?
  1. Search the shelf and the surrounding shelves
  2. Ask at the helpdesk when the book should have been returned; it may be on a library trolley waiting to be returned to its proper place
  3. Look around if someone is using it
  4. If you really cannot find it anywhere , then please report it missing at the helpdesk
How many items may I borrow?

Users may never have more than 10 items on loan, and never more than 7 items from the same category (books, CD-ROMs, or DVDs).

How long can I keep the items?

The loan period for books, CD-ROMs and DVDs is three weeks. Items may be renewed up to 5 times, provided they have not been reserved.

How can I renew items? How many times can I renew items?

Loans can be renewed up to five times for the standard period, unless the items have been reserved by another borrower. During opening hours, renewals can be made in person at the library desk or by phone. Dial +31 (0)70) 445 7882 for the Central Library and location Delft and Zoetermeer or +31 (0)70) 305 2109 for location Zuiderpark Sports Campus. Outside opening hours, renewals can be made by emailing a request to bibliotheek@hhs.nl. Please remember to include your name and, if you are a student, your student number.

Can I renew items online?

To renew items online, students and staff should go to the HHs catalogue  and click on "User activities". 

How do I reserve items?

Only items on loan can be reserved. To make a reservation, visit the helpdesk in either the Central Library or location Zuiderpark Sports Campus. Unfortunately, we cannot accept reservations by phone or through the Internet. Making a reservation costs € 0.50 per item, payable by campuscard or bank card. You will be sent an email when the item is available for collection. 

Library app

Where can I download the app?

Go to Google Play for Android devices or to the App Store for IOS devices.

I want to get a reminder when the books I borrowed are almost due. How do I set this up?
  1. Log in via ‘user activities’
  2. Go to ‘manage push notifications’
  3. Go to ‘other options’ at the bottom of the page and click on ‘registrations for push notifications’
  4. Tick ‘loans’ to be notified by phone two workdays ahead of when the lending period is up
I reserved a book. Can I be notified on my phone that I can go and collect it?
  1. Log in via ‘user activities’
  2. Go to ‘manage push notifications’
  3. Go to ‘other options’ at the bottom of the page and click on ‘registrations for push notifications’
  4. Tick ‘reservations’ to get a notification of when the book you reserved can be collected.
How do I make a wish list?

While searching, you can put books on your wish list:

  1. Enter the title in the search bar (search for books, e-books, periodicals)
  2. Click on a title and scroll downward where you will see an option to store that title in your wish list.
Can I use the app to find the opening hours and addresses for the various library locations?

Yes. To do this, go to ‘locations’ and select the library. You will then be given its opening hours, address, telephone number, and e-mail address

Do I have access to the library website via the app?

Click on the ‘library website’ button to get to the home page for the THUAS Library.

How does the ISBN barcode scanner work?

By using the ISBN barcode scanner, you can quickly see if a book is in the library collection. Go to ‘Scan ISBN barcode’ and scan the barcode on the back of the book.

Does the app work just like the catalogue?

No. The app does not have the advanced search and filter options available in the library catalogue. The app gives you a quick way to search for a title or to see/manage your borrowing data.

 

What can’t you do with the app?

At present, the links to e-books and e-journals are not available. For this purpose, you’ll have to go to the library catalogue: http://catalogue.hhs.nl/

How to renew in the app?
  1. Log in to the app
  2. Go to user activities
  3. Select items to renew (right side)
  4. Scroll down the page and ‘renew selected items’
I can’t renew items?

The items have reached the maximum limit of 5 renewals. Please return the books to the library. If there is no reservation on the books, the books can be borrowed again immediately. Renewing is also not possible if there is a reservation or a fine higher then €7,50.

Databases and online sources

Where do I find the databases?

Go to Library > Search and find en choose A-Z databases.
The databases and online sources are divided into domains, subject areas. If a database includes multiple subject areas (it is multidisciplinary), it can be found only under the ‘General’ domain. The complete list can be found under the alphabetical list of databases. Click on the name of a database to open it. Click on the ‘i’ for a short description.

What are online sources? What are databases?

An online source is a source of information accessible via the internet. A database is a computer file containing a large quantity of data arranged in an ordered manner. A database can contain various kinds of information: usually articles taken from e-journals, often e-books or parts of e-books, visual material, statistics, and literature descriptions.
The list of databases and online sources is made up primarily of commercially licensed databases, but there are also some free informative websites (such as Statline and OpenAIRE). Students and staff have access to the content of these databases because the library has paid for the licenses.

Which databases are relevant to my study?

You can find an overview of the most relevant databases for your study via this page.

How is access to the databases and online sources arranged?

The THUAS library has agreed to licensing terms with the suppliers of most databases in order to make certain content accessible. This means that the supplier has to be able to identify a user as a student or staff member of THUAS. This is accomplished in various ways. The devices that are logged into the campus computer network (on campus or accessible by using EduRoam) get assigned our school’s IP address. This is recognised by the supplier so that logging in from inside the campus environment to access many (but not all) sources is unnecessary. Logging in for access will be required, however, if a THUAS user is off campus (at home, work or an internship address). More detailed information on access and linking to the content is available here.

How do I log in?
  • The standard procedure for campus PCs and when on the intranet is to log in with a user name: 12345678@student.hhs.nl (students) or gebruikersnaam@hhs.nl (staff).

    For access from home, most databases (such as Academic Search Ultimate) require logging in via EZproxyserver. (Here again, the standard login details are used.)
    On campus, logging in isn’t necessary because the user is automatically recognised.
    These sources can be identified from the prefix in the hyperlink: https://ezproxy.hhs.nl/login?url=

    For some databases (such as Legal Intelligence), logging in goes directly via SURFconext using the standard login details.

    Other databases use a mechanism similar to SURFconext, like O'Reilly Safari.

    Certain databases (such as BRISwarenhuis) require logging in via KennisID. This means that the user first has to create a KennisID composed of his/her THUAS e-mail address and a self-selected password. (For more information, refer to the description of the source.)

    More information on access and linking to the digital content is available here.

 

Which link do I have to use to refer to a source?

This is not the URL located in the browser’s address bar that you see after clicking on the source!
In the list of databases, hover your mouse over the title of the source but don’t click on it. You will then see the URL for that hyperlink. For home access, copy this URL using the right mouse button.
See also this instruction.

How do I know if I have to log in or not?

If you’re off campus, you always have to log in. On campus, this varies. If you’re on campus, look at the URL for the hyperlink in the list of databases. Move your mouse over the link below this and click on it. If the URL contains the EZproxyserver prefix, logging in on campus is not required. See also: ‘How do I log in?’

Tip: If you want to take a link to a database, hover your mouse over the source title in the list of databases and copy the URL by using the right mouse button.

Privacy Disclaimer

For some databases / digital sources / digital tools you can create a personal account to use extra functionalities like alerts, storage etcetera. If you do this, please check the Privacy Policy first, so you know what personal data is stored. It is your own responsibility to share your personal information. The Hague University of Applied Sciences is not liable in the event of data leaks from such databases / digital sources / digital tools.
See also the disclaimer for the THUAS websites.

Problems with accessing databases and online sources

Support for browsers and their version

Unfortunately, it is not possible to provide support for all the browsers and all their versions. You can sometimes run into problems with certain browser versions; if these problems have been reported previously, this is mentioned in the description of the database. Click on the ‘i’ and look at the browsers field. If a certain browser is associated with problems, use another one.

What is the right link for accessing a database?

Use the right (and fastest) route for access to the database: go to Library > Search and find and choose A-Z databases. Select the database you want from a certain domain or the total list, and click on the title for access. You then see the login screen needed to identify yourself as a student or staff member. Note bene: in order to link to a database, use the full URL from the list of databases. For linking correctly to the contents of a database see the explanation.

How will I know if there’s a general access problem?

At the top op the databases overview page on the library website is a link to Current news and issues with databases. These can be technical problems related to the database’s supplier, THUAS systems, or reduced accessibility due to technical maintenance activities. If you have any questions, contact the Library.

General tips
  • Access problems may be related to the browser used. Try with different browsers.
  • If something went wrong during an access attempt, you may have to restart the browser after deleting the temporary files. Solution: delete the temporary internet files and cache in your browser’s settings, and restart the browser. See directions for Internet ExplorerFirefoxChrome and Safari.
  • If you are using a VPN, try whether temporarily disabling the VPN is a solution.
Access problems at your internship or work address

Another cause of access problems could be the computer network’s security system. Discuss the problem with the IT staff at your internship or work location.

If you still can’t get an answer

You can contact us by e-mail, telephone: +31 (0)70 445 7882 or come to the Helpdesk on the ground floor in the Library.

Theses and publications

Why should I submit my thesis to the HBO Kennisbank?

See the movie at “Student” via: Library > Search and find > Theses and publications

I’m a student of THUAS. How can I submit my digital thesis for inclusion in the HBO Kennisbank?

There are different ways to do that:

Please take into account: You are responsible yourself for asking permission from your internship company as to whether they would also agree to registering your thesis for inclusion in the HBO Knowledge Base. Announce your intentions regarding this in advance, and also consider making certain details anonymous or leaving out a chapter that includes company-sensitive information if you want to register your thesis for inclusion in the HBO Knowledge Base (the Library has a folder providing tips).

I’m an alumnus of THUAS. How can I submit my digital thesis for inclusion in the HBO Kennisbank?

Via the digital thesis registration form:

Please take into account: You are responsible yourself for asking permission from your internship company as to whether they would also agree to registering your thesis for inclusion in the HBO Knowledge Base. Announce your intentions regarding this in advance, and also consider making certain details anonymous or leaving out a chapter that includes company-sensitive information if you want to register your thesis for inclusion in the HBO Knowledge Base (the Library has a folder providing tips).

Questions and problems with the HBO Kennisbank?

I cannot download a thesis/publication or I want to have my thesis/publication removed:

 

What is the procedure for submitting my thesis to the Dutch national HBO Knowledge Base?

After your thesis has been approved by your lecturer (and also after an Ephorus scan if relevant), you can register your thesis by completing the Thesis Application Form

  • You are responsible yourself for asking permission from your internship company as to whether they would also agree to registering your thesis for inclusion in the HBO Knowledge Base. Announce your intentions regarding this in advance, and also consider making certain details anonymous or leaving out a chapter that includes company-sensitive information if you want to register your thesis for inclusion in the HBO Knowledge Base (the Library has a folder providing tips). 
  • Your degree programme also has to agree (usually requiring a grade of at least 7 out of 10). For most degree programmes, your registration arrives at your degree programme first; if no objections are raised here, it gets sent to the THUAS library where it is then entered as quickly as possible into the HBO Knowledge Base. For certain degree programmes, however, your registration is sent directly to the THUAS library. In this case, the Library checks with your degree programme for its approval. 
  • Obviously, you, too, have to agree to the registration of your thesis for inclusion in the HBO Knowledge Base. 

Finally: don’t forget to indicate which Creative Commons user’s copyright license people may use regarding your publication. 

I’m a lecturer/researcher at THUAS. How can I register my digital publication for inclusion in the HBO Kennisbank?

There are different ways to do that:

  • For Research Groups there is a project of the University of Applied Sciences Library with R&D (in Dutch “O&O”) to directly assess publications that have been listed on the SharePoint site "Research Groups -> Output Research" for permission to be included in the HBO Knowledge Bank. If necessary, the THUAS Library will contact the first THUAS-author and/or the publisher, e.g. for permission and/or the fulltext publication.
  • If you are in a hurry to share your publication via the HBO Kennisbank:

Be sure that any possible publisher will also have te agree to inclusion in the HBO Kennisbank via this “green or gold open access route”. If desired, comments sucha as a reference to the official publisher’s version could also be included.

Finally: don’t forget to indicate which “Creative Commons user’s copyright license” people may use regarding your publication.

Journals and BrowZine

Where can I find printed periodicals?

The printed periodicals are located on the ground floor of the Library. All the current year’s issues of periodicals are located in the periodical cabinets. The most recent issue can be found on the slanted storage shelf, which can be lifted to access that year’s back issues. Older completed volumes are kept in periodical cassettes that are located somewhat farther away on the ground floor. All the periodicals are alphabetised according to title. You can search for a periodical (not individual articles) using the catalogue.

Can I consult electronic full-text journals from home?

Yes, they are accessible through the list of ejournals, which you can also consult from home. Go to Library > Search and find > Journals.

How do I log in to BrowZine?

You can log in to BrowZine  with your THUAS account. If you want to use BrowZine on various other devices, you will have to create a personal account in BrowZine.

Which periodicals can I find in BrowZine?

The BrowZine app is linked to the e-journals collection; via the app, your access is limited to:

  • academic periodicals
  • periodicals from which the publisher shares the metadata (view the list of all publishers.

E-books

Where do I find an e-book?

The library catalogue contains a customized selection of e-books that includes a small percentage of the required literature. See also the E-books page on the library website for an overview of the main publishers and usage options. You can also search for e-books via the E-Publication Finder.

How can I read/borrow an e-book?

Depending on the e-book’s supplier, you can download the e-book, borrow it, or read it online. Here is a list of options for each supplier.

Do I have to pay to read an e-book?

No, that is not necessary. It is free for employees and students of the HHS.

Can I upload an e-book to Blackboard / use it in a lecture?

Yes, but keep in mind that an e-book with a limited number of users cannot be read by a large number of students simultaneously. Consult the overview of usage possibilities on the website to use the correct method for linking.

What are the options for reading online, printing and downloading to my laptop, e-reader or mobile device?

The options for reading online, printing and downloading to your laptop, e-reader or mobile device can be found in the overview of usage possibilities on the website.

How can I link to e-books?

This can vary depending on the supplier. Consult the overview of usage possibilities on the website.

How long can I borrow an EBSCO e-book?

An EBSCO e-book can be borowed for one week.

Can I renew an EBSCO e-book?

No, after the loan period you no longer have (offline) access to the e-book. You can borrow the book again.

I notice that the EBSCO e-book is being used. What to do?

You can make a reservation for the e-book. To make a reservation you need a My EBSCOhost account. If you don't have one, you can create one via My EBSCOhost account (click at the top on the blue band on “sign in” and then on “create new account”). Once you are logged in you can make a reservation via email. You will receive an email when the e-book becomes available. The e-book will be placed in de Holds-zone of your My EBSCOhost Folder.

How do I know how many people can view an e-book simultaneously?

Take a look at the usage possibilities per e-book supplier to see how many simultaneous readers are possible.

  • In the case of EBSCO e-books, you can see this under the heading “Concurrent User Level”, in the bibliographic description of the e-book.
  • Almost all the e-books of Noordhoff publishers offer access to a single user at the same time.
What is the maximum number of EBSCO e-books which I can download?

You can download a maximum of seven books simultaneously.

Can I filter my results to only EBSCO e-books which can be downloaded?

The search results can be limited by clicking on "download available" on the left side of the page.

Can I read an EBSCO e-book online?

Yes. All EBSCO e-books are directly accessible in your web browser. Click on the “pdf full text access”, or “PUB with complete text”. To read online you will need a smartphone, laptop or mobile device with an internet connection.

How long can I read an EBSCO e-book online?

In principle unrestricted as long as you are actively reading. Your session will expire after 30 minutes of inactivity. Online reservations expire after 4 hours.

How can I read an EBSCO e-book offline (download) to a tablet or smartphone?

When you see this button  next to an EBSCO e-book, you can download the book to read offline on your mobile device. As a lot of E-books are secured (DRM), it will not be possible to download immediately. To do this you will need:

  1. My EBSCOhost account: click at the top on the blue band on “sign in” and then on “create new account”.
  2. Install Adobe Digital Editions
  3. Create an Adobe ID.
  4. An app which support Adobe ID, for example BlueFire Reader.

For more information about authorizing the app and the downloading of e-books, see this user guide.

Can I read an EBSCO e-book offline (download) to a pc, mac or e-reader?

You will need the following:

  1. An My EBSCOhost account: Click at the top on the blue band on “sign up” and then on “create new account”.
  2. Install Adobe Digital Editions on your computer.
  3. Create an Adobe ID.

After installing Adobe Digital Editions and logging in on your My EBSCOhost account, you can use the button  to borrow e-books. Do you wish to download an e-book on to your e-reader? Use an Adobe ID to authorise your computer and e-reader. Please consult the manual for exporting to an e-reader.

NOTE: the e-books of Noordhoff publishers cannot be borrowed (downloaded).

Can I copy or print an EBSCO e-book?

A maximum of 100 pages of an e-book can be saved for printing or emailing as a PDF file from the “full text viewer” of the e-book. The number of pages can vary, depending on the publisher of the e-book. Click on the manual how to save e-book pages as PDF. The PDF is for personal use and may not be distributed to third parties. Would you like to bring the e-book to someone’s attention, please use the “share” option.

How can I link to EBSCO e-books?

Do not use the link above in the address bar. To link in the correct manner, follow the steps:

  1. Click on the title of the e-book to go to a detailed view.
  2. Click in the right column on 
  3. Copy the special URL which will appear in the permalink address bar.

WARNING:

Books with a restricted number of users cannot be accessed by a large number of students simultaneously. All Dutch e-books by publisher Noordhoff  have this restriction. 

Information literacy skills instructions (Bibits/Hit)

How can I log in to participate in a library training activity?

You can log in via Information literacy skills → ILS Curriculum - Training activities. Take a look at the login procedure for the Bibits and Hit library training activities.

How do I login outside the THUAS?
Can I retake the library test if I fail, and if so, how do I go about it?

Yes, the test can be retaken. Go to Information literacy skills curriculum – Training activities to retake the Bibits or HIT library instruction test.

What will be done to the results of the library test?

Your results will be sent to your department.

Can I view my test results back?

You can review your test results (status passed or failed and percentage) by logging in via Information literacy skills → ILS curriculum - Training activities (Bibits/HIT). When your test results are no longer available (results older than 2018/2019), you can contact Hamida Rodjan.

Creating a bibliography (RefWorks)

What is the RefWorks group code?

The group code is HHSreference.

Can I create one account in RefWorks?

No, you can create both a personal account and a shared account (eg for a project).

Where can I find more information and examples regarding the APA guidelines for quoting sources?

For degree programmes given in Dutch, students can use De APA-richtlijnen uitgelegd, een praktische handleiding voor bronvermelding in het hoger onderwijs. This publication is available in the Library, can be downloaded at no cost from auteursrechten.nl and can be purchased as a hard copy in a ring binder via Studystore.

Students enrolled in a degree programme given in English can simply use the official Publication Manual of the American Psychological Association. Copies of this manual are available in the Library. Lots of information and examples are also available at apastyle.org and blog.apastyle.org. A more detailed summary about the APA and how to use it with different publications can be found through the website Supersummary – Academic Citation Resource Guide

Copyright and Plagiarism

Where can I find visual material to include in my report/thesis?

search.creativecommons.org is a site that provides access to search engines leading to visual material free of copyrights (examples: ClipSafariPixabay and Wikimedia Commons). Or take a look at the extensive selection of photo material on the web.

Where can I find more information and examples regarding the APA guidelines for quoting sources?

For degree programmes given in Dutch, students can use De APA-richtlijnen uitgelegd, een praktische handleiding voor bronvermelding in het hoger onderwijs. This publication is available in the Library, can be downloaded at no cost from auteursrechten.nl and can be purchased as a hard copy in a ring binder via Studystore.

Students enrolled in a degree programme given in English can simply use the official Publication Manual of the American Psychological Association. Copies of this manual are available in the Library. Lots of information and examples are also available at apastyle.org and blog.apastyle.org.

Where can I find more information about copyrights in general, the use of copyrighted material, and my rights as an author?

The basic concepts are explained at auteursrechten.nl. This site also contains a list of frequently asked questions for use by students, lecturers and researchers. The questions address the use of copyrighted material as well as issues you could be confronted with as an author yourself. The ‘tools’ heading provides rules of thumb regarding specific copyright issues such as e-readers, web lectures, presentations, open access, and audiovisual material.

How do I link to articles from the library's databases?

See the manual that describes how to do this.